EVERYTHING YOU NEED TO KNOW ABOUT ORDERING WITH US.

  • MADE-TO-ORDER

    ALL OF OUR PIECES ARE INDIVIDUALLY MADE-TO-ORDER ESPECIALLY FOR YOU BY OUR SKILLED CRAFTSPEOPLE IN OUR BELLINGHAM, WA STUDIO.

    WE BELIEVE IN THIS MADE-TO-ORDER MODEL BECAUSE:

    1 | IT ELIMINATES WASTE FROM OUR PRODUCTION SYSTEMS - THERE IS NEVER ANY OVERSTOCK OR IMPULSE BUYING ENCOURAGED.

    2 | IT ALLOWS OUR TEAM TO WORK AT AN ETHICAL AND SUSTAINABLE PACE, ENSURING A LIVING WAGE.

    3 | EVERY PIECE IS FORGED IN YOUR NAME AND YOUR NAME ONLY - MAKING YOUR SEMI-CUSTOM APSE PIECE COMPLETELY UNIQUE.

    PLEASE ALLOW 2-4 WEEKS FOR ORDER PROCESSING AND JEWELRY CRAFTING, IN ADDITION TO SHIPPING TIME.

    STERLING SILVER ITEMS: TYPICALLY SHIP WITHIN 2-4 WEEKS

    SEMI-CUSTOM STERLING SILVER AND SOLID GOLD ITEMS: TYPICALLY SHIP WITHIN 2-5 WEEKS

    IF YOU HAVE QUESTIONS ABOUT A PROSPECTIVE OR CURRENT ORDER AND ITS PROCESSING TIME, PLEASE EMAIL INFO@APSE.US.

  • WE RELY ON USPS AND UPS TO CAREFULLY DELIVER YOUR PIECES. ALL ORDERS OVER $200 WILL REQUIRE A SIGNATURE AT DELIVERY. SHIPPING TIMES BASED ON STAMP PURCHASED ARE AS FOLLOWS:

    DOMESTIC

    USPS DOMESTIC 2-5 BUSINESS DAYS

    USPS PRIORITY 1-3 BUSINESS DAYS

    USPS PRIORITY EXPRESS 1-2 DAYS

    UPS GROUND 5-7 BUSINESS DAYS

    UPS 2ND DAY 2 BUSINESS DAYS

    INTERNATIONAL

    USPS FIRST CLASS 1-3 WEEKS

    USPS PRIORITY 6-10 DAYS

    USPS PRIORITY EXPRESS 3-5 DAYS

    *THE RECIPIENT OF AN INTERNATIONAL SHIPMENT MAY BE SUBJECT TO CUSTOMS BROKERAGE FEES, IMPORT DUTIES OR TAXES UPON ARRIVAL. ADDITIONAL CHARGES ARE RESPONSIBILITY OF THE RECIPIENT. WE HAVE NO CONTROL OVER YOUR RESPECTIVE COUNTRIES IMPOSED CHARGES FOR JEWELRY AND THEY VARY GREATLY FROM COUNTRY TO COUNTRY. CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION.

  • WE’LL ALWAYS DO ALL WE CAN TO ENSURE YOUR JEWELS REMAIN PART OF YOUR COLLECTION FOR YEARS TO COME. 

    NOT EVERY PIECE IS ELIGIBLE FOR REPAIR OR RESIZING SERVICES, AND FEES APPLY. PLEASE GET IN TOUCH WITH US AT INFO@APSE.US.

    REPAIR SERVICES

    IF YOUR PIECE NEEDS A REPAIR, WE WILL ASSESS IT AND PROVIDE A QUOTE BEFORE STARTING. FEES ARE DETERMINED ON A CASE-BY-CASE BASIS.

    PLEASE NOTE THAT ANY TAMPERING WITH YOUR JEWELRY WILL VOID OUR ABILITY TO REPAIR IT.

    WE DO NOT OFFER REPAIRS FOR PAST 14K GOLD VERMEIL DESIGNS, AND WE CANNOT GUARANTEE REPAIRS FOR DESIGNS THAT ARE NO LONGER IN PRODUCTION.

    RESIZING SERVICES

    IF YOUR PIECE NEEDS RESIZING, WE WILL ASSESS IT AND PROVIDE A QUOTE BEFORE STARTING. FEES ARE DETERMINED ON A CASE-BY-CASE BASIS.

    PLEASE NOTE THAT WE DO NOT RESIZE 14K GOLD VERMEIL DESIGNS OR DESIGNS THAT ARE NO LONGER IN PRODUCTION.

    WE ONLY WORK ON OUR OWN DESIGNS AND CANNOT SERVICE OUTSIDE JEWELRY.

  • MADE-TO-ORDER

    STERLING SILVER: ELIGIBLE FOR EXCHANGE OR STORE CREDIT WITHIN 7 DAYS OF DELIVERY.

    ITEMS MUST BE UNWORN, IN ORIGINAL CONDITION, AND RETURNED WITH ORIGINAL PACKAGING.

    ALL JEWELRY WILL BE INSPECTED TO ENSURE IT IS UNWORN AND IN ORIGINAL CONDITION.

    FINAL SALE ITEMS

    THE FOLLOWING ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS, EXCHANGES, OR STORE CREDIT:

    • CUSTOM / BESPOKE PIECES
    • READY-TO-SHIP PIECES
    • SOLID GOLD PIECES
    • SALE ITEMS
    • INTERNATIONAL ORDERS
    • ITEMS SHOWING WEAR, DAMAGE, OR TAMPERING

    ITEM ISSUES

    IF YOUR ITEM ARRIVES DAMAGED OR INCORRECT, PLEASE EMAIL INFO@APSE.US WITH YOUR ORDER NUMBER AND IMAGES OF THE ITEM.

    CANCELLATIONS

    ORDERS MAY BE CANCELLED WITHIN 5 BUSINESS DAYS OF PURCHASE. A 15% CANCELLATION FEE APPLIES.

    AFTER 5 BUSINESS DAYS, ONCE YOUR PIECE ENTERS PRODUCTION, CANCELLATION IS NOT POSSIBLE.

    EDITING, EXCHANGES, OR STORE CREDIT MAY BE AVAILABLE WHERE APPLICABLE.