FREQUENTLY ASKED QUESTIONS

  • YES, YOU NEED TO REQUEST AN APPOINTMENT TO VISIT OUR SHOWROOM. PLEASE VISIT THIS PAGE AND FILL OUT OUR APPOINTMENT REQUEST FORM. WE’D LOVE TO HAVE YOU!

    APPOINTMENTS ALLOW YOU TO VIEW OUR CURRENT COLLECTION IN PERSON, GET SIZED, OR DISCUSS JEWELRY. PLEASE NOTE THAT THESE ARE NOT CONSULTATIONS.

    IF YOU ARE INTERESTED IN A CUSTOM OR BESPOKE PIECE, PLEASE FILL OUT THIS FORM ON OUR CUSTOM PAGE TO GET ON OUR WAITLIST.

  • IF YOU ARE UNSURE OF YOUR RING SIZE, THE BEST WAY TO DETERMINE IT IS TO GET PROFESSIONALLY SIZED AT A TRUSTED LOCAL JEWELER. WE ALSO OFFER A SIZE CHART AND RING SIZER FOR YOUR CONVENIENCE.

  • MOST OF OUR PIECES ARE MADE-TO-ORDER, CREATED JUST FOR YOU.

    THIS HELPS US MINIMIZE WASTE, WORK SUSTAINABLY, AND ENSURE EVERY DESIGN IS MEANINGFUL.

    YOUR PIECE IS UNIQUELY YOURS, MADE WITH CARE AND INTENTION.

  • ORDERS MAY BE CANCELLED WITHIN 5 BUSINESS DAYS OF PURCHASE. A 15% PRODUCTION CANCELLATION FEE APPLIES.

    AFTER 5 BUSINESS DAYS, ONCE YOUR PIECE ENTERS PRODUCTION, CANCELLATION IS NOT POSSIBLE. YOU MAY DISCUSS EDITS, EXCHANGES, OR STORE CREDIT INSTEAD.

    FOR FULL ELIGIBILITY DETAILS, PLEASE REFER TO OUR SHOP POLICIES.

  • MADE-TO-ORDER

    STERLING SILVER: ELIGIBLE FOR EXCHANGE OR STORE CREDIT WITHIN 7 DAYS OF DELIVERY.

    ITEMS MUST BE UNWORN, IN ORIGINAL CONDITION, AND RETURNED WITH ORIGINAL PACKAGING.

    ALL JEWELRY WILL BE INSPECTED TO ENSURE IT IS UNWORN AND IN ORIGINAL CONDITION.

    FINAL SALE ITEMS

    THE FOLLOWING ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS, EXCHANGES, OR STORE CREDIT:

    • CUSTOM / BESPOKE PIECES
    • READY-TO-SHIP PIECES
    • SOLID GOLD PIECES
    • SALE ITEMS
    • INTERNATIONAL ORDERS
    • ITEMS SHOWING WEAR, DAMAGE, OR TAMPERING

    ITEM ISSUES

    IF YOUR ITEM ARRIVES DAMAGED OR INCORRECT, PLEASE EMAIL INFO@APSE.US WITH YOUR ORDER NUMBER AND IMAGES OF THE ITEM.

  • YES, WE DO! NOT EVERY PIECE IS ELIGIBLE FOR REPAIR OR RESIZING SERVICES, AND FEES APPLY. PLEASE GET IN TOUCH WITH US AT INFO@APSE.US.

    REPAIR SERVICES

    IF YOUR PIECE NEEDS A REPAIR, WE WILL ASSESS IT AND PROVIDE A QUOTE BEFORE STARTING. FEES ARE DETERMINED ON A CASE-BY-CASE BASIS.

    PLEASE NOTE THAT ANY TAMPERING WITH YOUR JEWELRY WILL VOID OUR ABILITY TO REPAIR IT.

    WE DO NOT OFFER REPAIRS FOR PAST 14K GOLD VERMEIL DESIGNS, AND WE CANNOT GUARANTEE REPAIRS FOR DESIGNS THAT ARE NO LONGER IN PRODUCTION.

    RESIZING SERVICES

    IF YOUR PIECE NEEDS RESIZING, WE WILL ASSESS IT AND PROVIDE A QUOTE BEFORE STARTING. FEES ARE DETERMINED ON A CASE-BY-CASE BASIS.

    PLEASE NOTE THAT WE DO NOT RESIZE 14K GOLD VERMEIL DESIGNS OR DESIGNS THAT ARE NO LONGER IN PRODUCTION.

    WE ONLY WORK ON OUR OWN DESIGNS AND CANNOT SERVICE OUTSIDE JEWELRY.

  • MOST PIECES SHIP WITHIN 2 - 4 WEEKS, DEPENDING ON THE DESIGN AND CUSTOMIZATON.

    MOST OF OUR PIECES ARE MADE-TO-ORDER, SO PRODUCTION TIMES MAY VARY SLIGHTLY.

    IF YOU ARE CURIOUS WHERE YOUR PIECE IS AT IN PRODUCTION, TRACK YOUR ORDER HERE OR CONTACT US FOR AN UPDATE.

  • YOU CAN FIND ANSWERS TO ALL YOUR CARE QUESTIONS IN OUR JEWELRY CARE PAGE, INCLUDING TIPS ON CLEANING, STORAGE, AND MAINTAINING YOUR JEWELRY’S FINISH.

  • WE DO NOT PROVIDE ENGRAVING SERVICES. HOWEVER, YOU ARE WELCOME TO PURCHASE ANY OF OUR PIECES AND HAVE THEM ENGRAVED BY A TRUSTED THIRD-PARTY JEWELER OF YOUR CHOICE.

  • YES! YOU CAN CHANGE THE DIRECTION OR POSITION OF A STONE, MODIFY THE SETTING, OR REQUEST A DIFFERENT STONE CUT OR SIZE TO MAKE IT TRULY YOURS.

    SUBMIT A FORM ON OUR CUSTOM PAGE, AND OUR TEAM WILL REVIEW YOUR REQUEST AND GUIDE YOU THROUGH WHAT’S POSSIBLE.